Using Go-Express
By creating an account, booking a ticket, or using Go-Express services, you agree to use the service lawfully and provide accurate contact and passenger information.
Bookings and payments
A ticket is issued only after secure payment has been confirmed. You are responsible for checking your journey, passenger details, and travel date before completing payment.
Refunds and fare changes
Tickets and payments are non-refundable. If your boarding date is more than three days after the date of booking, any applicable fare changes will apply to your journey.
Travel and safety
Passengers must follow staff instructions, arrive in time for boarding, and comply with applicable travel, identification, and safety requirements.
Changes and support
Service schedules or availability may change when operationally necessary. Contact Go-Express support for assistance with an existing booking.